Terms & Conditions for Clients

Company: Frankdom Hub Services Limited

Brand: Frankdom Connect

Email: frankdomconnect@gmail.com

WhatsApp: 08053897631

Location: Lagos, Nigeria

Introduction
Nature of Our Services
Eligibility
Bookings & Electronic Contracts
Pricing and Payments
Cancellations and Refunds
Client Responsibilities
Disputes and Complaints
The Frankdom Guarantee
Data Protection and Privacy
Non-Solicitation
Limitation of Liability
Dispute Resolution & Arbitration
Contact Us

By booking a service through Frankdom Connect you agree to be bound by these Terms in full. Read the sections below, or use the contents list to jump to what matters most to you.

1. Introduction

Welcome to Frankdom Connect, a home and trade services marketplace operated by Frankdom Hub Services Limited ("we", "us", "our"). These Terms govern your use of our platform as a Client — any person who uses Frankdom Connect to find, book, and pay for home or trade services.

By booking a service through Frankdom Connect — whether via WhatsApp, our website, or any other channel — you enter into a legally binding agreement with Frankdom Hub Services Limited.

By using our platform, you confirm that you are at least 18 years of age, have the legal capacity to enter a binding contract, and that all information you provide is accurate and truthful.

2. Nature of Our Services

Frankdom Connect is a marketplace platform — not a trade or repair company. We facilitate connections between Clients (you) and independent skilled tradespeople ("Artisans"). This means:

Artisans are independent contractors, not employees or agents of Frankdom Connect.
We are responsible for vetting, verifying, and rating Artisans on our platform.
The contract for the actual service is between you and the Artisan.
Frankdom Connect provides payment protection and dispute resolution services as described in these Terms.

3. Eligibility

To use Frankdom Connect as a Client you must:

Be at least 18 years of age.
Provide accurate contact, location, and payment information.
Have a valid Nigerian phone number reachable via WhatsApp.
Be the owner or authorised occupant of the property where services will be performed.
Agree to be present or provide an authorised adult representative during service delivery.

4. Bookings and Electronic Contracts

4.1 How to Book

You may book a service by WhatsApp message, our website, or any other channel we make available. A booking constitutes an offer to purchase a service.

4.2 Binding Nature of Electronic Communications

In accordance with the Evidence Act 2011 and the Cybercrimes Act 2015, all electronic communications — including WhatsApp messages and payment confirmations — constitute legally binding agreements. Screenshots of WhatsApp conversations may be used as evidence in any dispute.

4.3 Booking Confirmation

A booking is only confirmed once you receive a confirmation message, your deposit is received and verified, and an Artisan accepts the job.

5. Pricing and Payments

5.1 Pricing and Estimates

All prices quoted are estimates based on service type, location, and current Lagos market rates. You will always be informed of the price before payment is required at each stage.

5.2 Our 3-Stage Payment Process

Stage	When	What Happens
1. Deposit	At booking confirmation	You pay 20–30% of the estimated cost to secure your booking and confirm the Artisan's time slot.
2. Balance	After Artisan arrives and confirms scope	Once the Artisan inspects the job and agrees the final scope with you, you pay the remaining balance in full — before work begins.
3. Release	After job completion	The full amount is held by Frankdom Connect and released to the Artisan only after you confirm the job is done to your satisfaction.

The artisan cannot access your money until you confirm the job is done right. That's the core of how this protects you.

5.3 Payment Handling

All payments are processed through Paystack, a licensed payment service provider regulated in Nigeria. Client payments are received and held by Frankdom Hub Services Limited in a dedicated Paystack merchant account. Frankdom Connect acts as a payment intermediary — not a licensed escrow provider.

Never pay cash directly to an Artisan. Only payments made through Frankdom Connect channels are protected.

6. Cancellations and Refunds

Cancellation Point	Refund Policy
More than 2 hours before arrival	Full deposit refund within 24 hours
Less than 2 hours before arrival	Deposit forfeited — no refund
After Artisan arrives, before balance paid	Deposit forfeited; call-out fee may apply
After balance paid, before work begins	Full refund minus call-out fee, if not the Artisan's fault
Artisan causes damage or fails to perform	Full refund of deposit and balance after investigation

7. Client Responsibilities

Provide accurate information about the job scope, location, and access.
Be present or have an authorised adult representative during service delivery.
Pay the confirmed balance promptly once the Artisan has agreed the final scope.
Treat all Artisans with dignity and respect at all times.
Confirm job completion honestly.
Report disputes within 24 hours of job completion.
Not directly hire any Artisan met through Frankdom Connect for private work for 6 months after your last booking with them.

8. Disputes and Complaints

Contact us via WhatsApp within 24 hours of job completion if unsatisfied. We will acknowledge within 4 hours during business hours, assess the situation, and either send a replacement Artisan at no cost or issue a refund. Funds are never released to the Artisan while a valid dispute is open.

9. The Frankdom Connect Guarantee

Free re-visit if work is found defective within 7 days of completion.
Partial or full refund if the issue cannot be resolved to your satisfaction.
Priority handling of complaints raised within 24 hours.

The Guarantee does not cover damage from misuse after completion, jobs paid directly to the Artisan outside the platform, or complaints raised after 7 days.

10. Data Protection and Privacy

We process your personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023. You have the right to access, correct, or request deletion of your data, and to lodge a complaint with the Nigeria Data Protection Commission (NDPC). We retain data for a minimum of 3 years for legal and financial compliance. Your contact details are shared only with your assigned Artisan.

11. Non-Solicitation

You agree not to directly engage any Artisan introduced through Frankdom Connect for private work outside the platform for 6 months from your last booking. A breach entitles Frankdom Connect to claim damages equivalent to lost commission plus legal costs.

13. Limitation of Liability

Our total liability for any claim shall not exceed the total amount paid for that booking. We are not liable for indirect or consequential loss, damage beyond the Frankdom Guarantee, or personal injury except where caused by our own negligence.

14. Dispute Resolution and Arbitration

Disputes are first resolved through direct negotiation (14 days), then mediation (30 days), then binding arbitration under the Arbitration and Mediation Act 2023, seated in Lagos, Nigeria, in English. Either party may still seek urgent injunctive relief from a Nigerian court where necessary.

20. Contact Us